pivot | Product

AV expertise in the palm of your hand

pivot is a secure, structured AV support & management platform specifically designed to optimize service workflows. pivot analytics enable your team to intelligently monitor, support & resolve issues for every huddle room, conference room and townhall space. All the information your team needs, when & where they need it to enhance service delivery.

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full lifecycle management

all the info you need to manage users & service systems in real-time across the enterprise. Structure your support program with just a few clicks.

  • assign alert notifications to users (teams, contractors) & set room priority
  • manage system documentation (AV system schematics, user guides)
  • access program & device information (IP, mac address, config files)
  • store warranty & contract information
  • review preventative maintenance reports & action items

speed to resolution through analytics & AI

pivot’s AI powered troubleshooting assistant puts the collective intelligence of AV experts in the palm of your hands to optimize incident management.

  • 24/7 system & user experience monitoring across all devices
  • real-time targeted alerts to key personnel
  • notifications to meeting organizers to avoid surprises
  • guided troubleshooting to facilitate speed to resolution
  • automated ticketing to simplify service management
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analytics to optimize support & the user experience

pivot combines space, technology & user experience data to deliver insights to improve service workflows, user adoption & technology investment.

  • benchmark service performance across teams & locations
  • gain insight into technology usage, failures and performance
  • correlate data on systems, people & space, to uncover insights to improve user adoption & plan future investments in space & technology