| Admin Portal |
Menu |
VIEW_CLIENT |
Y |
Y |
Y |
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(assigned clients) |
(assigned clients) |
(assigned clients) |
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VIEW_USER |
Y |
Y |
Y |
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VIEW_TROUBLESHOOTING_CONFIGURATION |
Y |
Y |
Y |
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VIEW_TROUBLESHOOTING_HISTORY |
Y |
Y |
Y |
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Client |
CREATE_CLIENT |
Y |
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MANAGE_CLIENT |
Y |
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User |
CREATE_USER |
Y |
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1. all SP admin, SP tech, SP basic user |
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2. SP will default to the SP Admin’s SP, it’s disabled |
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3. Client list will contain all associated clients to the SP |
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MANAGE_USERS |
Y |
Y (only change his/her own user’s info) |
Y (only change his/her own user’s info) |
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DELETE_USER |
Y (all SP users that the SP Admin can view) |
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Troubleshooting Configuration |
MANAGE_TROUBLESHOOTING_CONFIGURATION |
Y |
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| User Portal |
Menu |
VIEW_DASHBOARD |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_ANALYTICS |
Y |
Y |
Y |
Y |
Y |
Y |
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EXPORT_ANALYTICS_INSIGHTS |
Y |
Y |
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Y |
Y |
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VIEW_ROOM_LIST |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_USERS |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_SETTINGS |
Y |
Y |
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Y |
Y |
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VIEW_SERVICE_PROVIDER |
Y |
Y |
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Y |
Y |
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CHANGE_CLIENT |
Y |
Y |
Y |
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SEARCH_ROOM |
Y |
Y |
Y |
Y |
Y |
Y |
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Integration |
VIEW_TEAMS_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_TEAMS_INTEGRATION |
Y |
Y |
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Y |
Y |
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DISCONNECT_TEAMS_INTEGRATION |
Y |
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Y |
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VIEW_ZOOM_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_ZOOM_INTEGRATION |
Y |
Y |
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Y |
Y |
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DISCONNECT_ZOOM_INTEGRATION |
Y |
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Y |
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VIEW_O365_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_O365_INTEGRATION |
Y |
Y |
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Y |
Y |
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DISCONNECT_O365_INTEGRATION |
Y |
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Y |
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VIEW_SERVICENOW_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_SERVICENOW_INTEGRATION |
Y |
Y |
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Y |
Y |
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DISCONNECT_SERVICENOW_INTEGRATION |
Y |
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Y |
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VIEW_CISCO_CONTROL_HUB_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_CISCO_CONTROL_HUB_INTEGRATION |
Y |
Y |
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Y |
Y |
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DISCONNECT_CISCO_CONTROL_HUB_INTEGRATION |
Y |
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Y |
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VIEW_PIVOT_API_INTEGRATION |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_PIVOT_API_INTEGRATION |
Y |
Y |
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Y |
Y |
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Room List |
SET_ROOM_PRIORITY |
Y |
Y |
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Y |
Y |
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START_DEPLOYMENT |
Y |
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Y |
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EXPORT_ASSET_LIST |
Y |
Y |
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Y |
Y |
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UPLOAD_ASSET_LIST |
Y |
Y |
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Y |
Y |
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Room |
VIEW_LIVE_DATA |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_SYSTEM_INFO |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_TROUBLESHOOT |
Y |
Y |
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Y |
Y |
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SUBMIT_TICKET |
Y |
Y |
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Y |
Y |
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MANAGE_MAINTENANCE_MODE |
Y |
Y |
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Y |
Y |
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VIEW_DOCUMENTS |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_RULES |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_SERVICE_NOW |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_HISTORY |
Y |
Y |
Y |
Y |
Y |
Y |
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VIEW_SERVICEPROVIDER |
Y |
Y |
Y |
Y |
Y |
Y |
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MANAGE_DEVICE_INFO |
Y |
Y |
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Y |
Y |
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DELETE_DEVICE |
Y |
Y |
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Y |
Y |
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MANAGE_DOCUMENTS |
Y |
Y |
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Y |
Y |
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User |
MANAGE_USERS |
Y |
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Y |
Y (only change his/her own user’s info) |
Y (only change his/her own user’s info) |
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Service Provider |
MANAGE_SERVICE_PROVIDERS |
Y |
Y |
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Y |
Y |
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Setting |
MANAGE_SETTINGS |
Y |
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Y |
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