pivot Runner Integration

The pivot runner is a Crestron program that you can load into a Crestron 4 Series Processor to automatically monitor and report your devices on the local network to the pivot cloud. This process is fast and simple and just requires a few things for initial configuration.

Initial Setup

To start with the pivot runner Integration, you must first ensure you have a room with a Crestron 4 Series created and we recommend having at least one device configured to be reportable. Simply ensure that the Crestron 4 Series Processor that you are planning to install the pivot Runner on has the following details:

• "IP Address"
• "Username"
• "Password"
• "Monitoring By" should have its own self selected

Performing this configuration prior will allow you to confirm successful installation of the pivot runner by refreshing the room to view the signals reporting from the Crestron 4 Series Processor.

Downloading the pivot Runner CPZ

Once you have a device card with the Crestron 4 Series Processor made, navigate to the room where the Crestron 4 Series Processor is located, and click on "Download CPZ File" from its device card.

Example of a Crestron 4 Series Processor Device Card

Once downloaded, unzip the files you will have three files:

• config.txt
• pivot-runner-vx.x.xx.cpz (where x is the most recent version number)
• README.txt

Loading pivot Runner onto a Crestron 4 Series Processor

Here we will be going through the two steps you need to follow to install the CPZ file you have downloaded for the Crestron 4 Series Processor. These steps will use an RMC4 as an example, but can be used with other Crestron 4 Series Processors.

1. Setting the Configuration File

Using the Crestron Toolbox File Manager, connect to the Processor you will be installing the CPZ, and upload the config file into the user folder found in the Internal Flash of the device. This can be done by dragging and dropping into the folder, as shown below.

2. Loading the pivot Runner CPZ Program

Using the Crestron Toolbox Device Discovery Tool, Locate and open up the Processor you will be installing the CPZ and loading the program to an empty slot.

Select Program, in this case there are no programs loaded in the RMC4 at this time, but if you already have a program loaded, select the drop down at the top of the popup window to select a different drop down. This can also be done in the Status page of the device.

Browse and select the CPZ file you had downloaded, and hit Send

Once it's completed and the pop-up windows close you will have the SIMPL Program page to upload again in your forefront window.

Select Close, and you should see the signals start coming into pivot within 5-10 minutes.

Troubleshooting:

If you are not seeing any signals coming into pivot, there can be a few things to check to get the integration functioning.

Test 1:

Check over devices' IP Address, Monitored By, Username and Password are all accurate to any of the devices in question. Focus on just the Control System (Crestron 4 Series Processor) and ensure that all 4 of these fields are filled out

Test 2:

Using the Crestron Toolbox Text Console, connect to the Control System's IP and run the command "err". A healthy err log is shown below. If there are any errors or challenges the pivot Runner encounters, it will be present in the error log.