1.0 Introduction

pivot provides the ability to upload logging from your devices into the pivot platform to allow your teams and clientele to easily monitor and configure your day-to-day workflows. By passing the logs as the specified signals listed in this document, you will automatically generate the corresponding alerts, workflows, and troubleshooting for the device and signal without further Integration.

These signals are the basic recommendations for a healthy pivot deployment. Additional signals can be added per any device, and will still have the ability to build out custom rules to build out to fit into your Service Team and Client’s workflow.

Any signals that are listed with Alerts or Troubleshooting are global, and passed among all of your clients

2.0 File Structure

When submitting your logs, it should be in a JSON file format

2.1 File Name

The file name should be as follows:

[pivot Client Location ID]_[Processor Monitoring ID]_[MM]_[DD]_[YYYY]_[HH]_[MM]_[SS].json

Where the Client Location ID can be found in the URL for the pivot page, the Monitoring ID in the editable table, and the hours are in the 24 hour clock. Here is an example of it filled out:

 abcde1f2_12345678abc_04_29_2023_19_58_23.json

2.2 File Content

The content of the file is expected to be an array of arrays. Inside each of those arrays should list a 24 hour time entry with milliseconds, the Monitoring ID, the Device Status, and the Value.

[
    [
        “14:56:34.520”,
        "1234\_Display\_01",
        "IP Table State”,
        "Offline"
    ],
    [
        "14:56:34.669",
        "1234\_Microphone\_01",
        "Muted\_State",
        "Unmuted"
    ]
]

3.0 Signal Authentication

On generation of a new Client ID with the intent of monitoring, reach out to your integration specialist and they will pass along your identifications. These are used to authenticate with AWS In conjunction with the Client ID to process the log files.

Keep the info safe, as if this is lost it will need to be regenerated and will require all devices associated with the Client ID will need to be updated to match.

4.0 Signal List

4.1 Amplifier

Currently Amplifiers are able to track whether or not they are online and reporting to the Crestron Processor. Additional signalling could open up volume and other meaningful configurations

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting

4.2 Audio DSP

Audio DSPs can have their error logs report directly to pivot with a downloadable text file, so now you don’t even need to open a remote session and connect into the Audio DSP itself. You can also track audio calls, IP addresses, and initialized state all from one dashboard.

Device Status	States	Global Alerts/Warning/Message/Workflow
Audio Call	Active/Idle	Analytics
Call State	Active/Idle	Analytics
Firmware Version	[Device Firmware Version]	Firmware Updater (Future Update)
IP Address	[Device IP Address]	Assets (Future Update)
IP Table State	Online/Offline	Alert/Troubleshooting
Mac Address	[Device Mac Address]	Assets (Future Update)
Model Number	[Device Model Number]	Assets (Future Update)
Mute State [Device Path]	Mute/Unmute	Alert/Troubleshooting
Serial Number	[Device Serial Number]	Assets (Future Update)
Program Modules - [Program Name]	Enabled/Disabled	Alert/Troubleshooting
VoIP Registration State	Registered/Unregistered	Troubleshooting
Error Log	{"faults": []}/{"faults": [ { "level": "Major", "name": "one or more Dante flows inactive"}]}	Download Logs
Host Name	[Device Hostname]	Assets (Future Update)
Initialized	TRUE

4.3 AV Switch

Track your routing table and ensure nothing is wrong with your logic or monitor any number of values that an AV switch has to offer. You can keep an eye on what routes are currently being utilized, if HDCP is enabled, and your connections to your devices are stable.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
Device In Use Status	In Use/Not In Use
Device Sync	Connected/Disconnected
DHCP State	Enabled/Disabled
[Description] Route	[Device Routed]
Firmware Version	[Device Firmware Version]	Firmware Updater (Future Update)
HDCP State	Enabled/Disabled
Host Name	[Device Hostname]	Assets (Future Update)
IP Address	[Device IP Address]	Assets (Future Update)
IP Table State	Online/Offline	Alert/Troubleshooting
Input [Input#]	[Source Name]	Alert/Troubleshooting
Mac Address	[Device Mac Address]	Assets (Future Update)
Power Status	On/Off	Alert
Resolution	1920x1080/0x0/etc.
Audio State	Online/Offline
Broadcast State	Online/Offline
Camera Connection	Online/Offline
Constant Stat	Online/Offline
Microphone Connection	Online/Offline
Occupancy Internal Sensor	Online/Offline
Output [Output#]	[Source Name]	Alert/Troubleshooting
Panel Receiver	Online/Offline
Signal Receiver	Online/Offline
Signal Status	Online/Offline
Speaker Status	Online/Offline
Stability	Good/Bad
Transit Motion	Online/Offline
VoIP Registration State	Registered/Unregistered	Alert/Troubleshooting
Voltage Reading	Online/Offline
Wireless Receiver Status	Online/Offline
Zoom Connection	Online/Offline

4.4 Camera

With Cameras, our expected signaling is that you can track the whether the device is reachable to the Processor, or with additional custom signalling you could capture scenes configurations resolution, IP, and even state changes.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Address	[Device IP Address]	Assets (Future Update)
IP Table State	Online/Offline	Alert/Troubleshooting
MAC Address	[Device MAC Address]	Assets (Future Update)

4.5 Capture Card

Monitor your Capture Card to track your Resolution and ensure it doesn’t drop, HDCP state, and it’s connection to the Crestron Processor.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
HDCP State	Enabled/Disabled
Resolution	1920x1080/0x0/etc.
Device Sync	Connected/Disconnected
IP Table State	Online/Offline	Alert/Troubleshooting

4.6 Charging Stations

With Charging Stations, our basic expectations are that you can track the whether the device is reachable to the Processor. With additional signalling determined by the device, we may be able to capture how many devices are being charged, and what devices are connected to the charging station.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting

4.7 Control System

Control Systems can report multiple aspects of themselves, including things like network states, up time, clock information, and general health of your Control System.

Device Status	States	Global Alerts/Warning/Message/Workflow
App Version	[Device App Version]	Firmware Updater (Future Update)
Buffer State	Normal/Overflow
Device System	[Device System Info]
DHCP State	Enabled/Disabled
Firmware Version	[Device Firmware Version]	Firmware Updater (Future Update)
Host Name	[Device Hostname]	Assets (Future Update)
IP Table State	Online/Offline	Alert/Troubleshooting
Mac Address	[Device Mac Address]	Assets (Future Update)
IP Address	[Device IP Address]	Assets (Future Update)
Network Connection	Online/Offline	Alert
Program Name [Slot##]	[Program Name]
Program State [Slot##]	Running/Stopped
Days Since Reboot	[#OfDays]
Hours Since Reboot	[#OfHours]
Processor Date	[Day-Month-Year]
Processor Time	[24 Hr time Local]
Program [Slot##] Loaded Date	[Day-Month-Year] [24 Hr time Local]
SNTP Server	[url]
SNTP State	Enabled/Disabled

4.8 Display

Monitoring your Display, you are able to track which input is currently selected, if the device is able to be reached by your processor, and even appversion of your display.

Device Status	States	Global Alerts/Warning/Message/Workflow
Input	[Input Name Selected]
IP Table State	Online/Offline	Alert/Troubleshooting
Power	On/Off	Alert
App Version	[Device App Version]	Firmware Updater (Future Update)
Device System	[Device System Info]

4.9 Extender

With Extender devices, our basic expectations are that you can track the whether the device is reachable to the Processor. With additional signalling determined by the device, we can track resolution, HDCP, or even whether the device is currently sending video signals to a receiver or not.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting
#

4.10 Lighting

With Lighting devices, our basic expectations are that you can track the whether the device is reachable to the Processor. With additional signalling determined by the device, we can track device state, blind position, lighting mode, and brightness.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting

4.11 Media Player

Media Players can monitor whether it’s currently playing content, Resolution, and whether it’s online.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
HDCP State	Enabled/Disabled
Resolution	1920x1080/0x0/etc.
Sync State	Connected/Disconnected
Playing Content	Playing/Stopped
IP Table State	Online/Offline	Alert/Troubleshooting

4.12 Microphone

Monitoring Microphones allows you to track whether they are online, mute states, battery levels, and if they are rechargeable, if they are docked and charging.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting
Mac Address	[Device Mac Address]	Assets (Future Update)
Mute State	Mute/Unmuted
Active State	Active/Inactive
Battery Level	[0.00->1.00]	Message
Charge State	Charging/Charged/In Use
Dock State	Docked/Undocked

4.13 Network Switch

Network Switch monitoring allows you to download error logs straight from pivot and check the network status of the switch and ports in one easy device card.

Device Status	States	Global Alerts/Warning/Message/Workflow
Error Log	{"faults": []}/{"faults": [ { "level": "Major", "name": "one or more Dante flows inactive"}]}	Download Logs
Firmware	[Firmware Version]	Assets (Future Update)
Host Name	[Network Host Name]	Assets (Future Update)
IP Table State	Online/Offline	Alert/Troubleshooting
Net IP Table Status	Online/Offline	Alert
Port [##]	Up/Down

4.14 Power Supply

Power Supply monitoring allows you to keep an eye on any spikes in power, or if there is a unusual draw occurring with your devices to help find the faulty device in question.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Address	[Device IP Address]	Assets (Future Update)
IP Table State	Online/Offline	Alert/Troubleshooting
IP Table State	Online/Offline	Alert/Troubleshooting
Mac Address	[Device MAC Address]	Assets (Future Update)
Device Amperage Current Value	[Current Amp Value]	Troubleshooting
Device Amperage Rating	[Amp Rating Value]	Troubleshooting
Device Amperage Threshold High	[Amp Threshold High Value]	Troubleshooting
Device Amperage Threshold Low	[Amp Threshold Low Value]	Troubleshooting
Device Voltage Current Value	[Current Voltage Value]	Troubleshooting
Device Voltage Rating	[Voltage Rating Value]	Troubleshooting
Device Voltage Threshold High	[Voltage Threshold High Value]	Troubleshooting
Device Voltage Threshold Low	[Voltage Threshold Low Value]	Troubleshooting
Device Wattage Current Value	[Current Wattage Value]	Troubleshooting
Outlet [#] Load	[Load Value]	Troubleshooting
Outlet [#] Name	[Outlet Name]	Troubleshooting
Outlet [#] Power State	Power On/Power Off	Troubleshooting
Outlet [#] Voltage	[Voltage Value]	Troubleshooting
Outlet [#] Wattage	[Wattage Value]	Troubleshooting

4.15 Projector

Projectors, much like displays, can show you when it’s online/offline, as well as provide you with Lamp Hours, and any errors the projector is reporting at the time.

Device Status	States	Global Alerts/Warning/Message/Workflow
Lamp [##] Hours	[Hours of Lamp]
Errors	[Error reported on Projector]
Power	On/Off	Alert
IP Table State	Online/Offline	Alert/Troubleshooting

4.16 Receiver

Receivers can monitor the resolution of the incoming video signal, network states, and whether HDCP state is enabled.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
HDCP State	Enabled/Disabled
Host Name	[Network Host Name]	Assets (Future Update)
Resolution	1920x1080/0x0/etc.
Sync State	Connected/Disconnected
IP Table State	Online/Offline	Alert/Troubleshooting
Mac Address	[Device Mac Address]	Assets (Future Update)
IP Address	[Device IP Address]	Assets (Future Update)
Input [#]	[Name of Source]	Assets (Future Update)
Output [#]	[Name of Output]	Assets (Future Update)
Firmware Version	[Device Firmware Version]	Firmware Updater (Future Update)
Host Name	[Device Hostname]	Assets (Future Update)

4.17 Speaker

Many traditional Speakers won’t be able to communicate with the Processors, but network speakers can pass meaningful data like their Audio or Broadast states, and some even their Voltage Reading, helping you identify audio issues.

Device Status	States	Global Alerts/Warning/Message/Workflow
Audio State	Online/Offline
Broadcast State	Online/Offline
Connectivity	Online/Offline
IP Table State	Online/Offline	Alert/Troubleshooting
Speaker Status	Online/Offline
Voltage Reading	[Voltage]

4.18 Sensor

Sensors, like Wall Sensors or Occupancy Sensors can help you monitor and check the sensors reactivity and highlight if adjustments need to be made. Track things like whether the Occupancy Sensor is detecting anyone, of if the Wall is put away.

Device Status	States	Global Alerts/Warning/Message/Workflow
Room Occupied	Yes/No
IP Table State	Online/Offline	Alert/Troubleshooting
Actual Wall Status	Open/Closed
Program Wall Status	Open/Closed
Room Combine Mode	Automatic Mode/Manual Mode
IP Table State	Online/Offline	Alert

4.19 Set Top Box

Set Top Box can be monitored and track things like HDCP State, whether it’s outputting content, or if it’s reachable.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
HDCP State	Enabled/Disabled
Device In Use Status	In Use/Not In Use
Resolution	1920x1080/0x0/etc.
Sync State	Connected/Disconnected
IP Table State	Online/Offline	Alert/Troubleshooting
Power Status	On/Off

4.20 Speaker Phone

Speaker Phone’s can track it’s usage through Audio Call and it’s network connectivity to the Processor.

Device Status	States	Global Alerts/Warning/Message/Workflow
Audio Call	Active/Idle	Analytics
IP Table State	Online/Offline	Alert/Troubleshooting

4.21 Touch Panel

Track the touch panel’s app version, network states, and connectivity to the Processor. Additionally, for wireless devices you can, check the battery level, if it’s charging, and whether the device is docked or not.

Device Status	States	Global Alerts/Warning/Message/Workflow
App Open Status	Application Opened/Application Closed
App Version	{Device App Version]	Firmware Updater (Future Update)
Device System	[Device Info]
IP Table State	Online/Offline	Alert/Troubleshooting
System Status	On/Off
Charge State	Charging/Charged/In Use
Battery Level	[0.00->1.00]	Message
Dock State	Docked/Undocked

4.22 Transmitter

Transmitter’s, much like their Receiver counterparts, can track the HDCP state, resolution it’s receiving to send out, and network states.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
HDCP State	Enabled/Disabled
Host Name	[Network Host Name]	Assets (Future Update)
Resolution	1920x1080/0x0/etc.
Sync State	Connected/Disconnected
IP Table State	Online/Offline	Alert/Troubleshooting
Wired Input State	Connected/Disconnected

4.23 USB Bridge

Monitoring a USB Bridge we can expect to see if there are any error statuses, and the network connectivity to the Processor.

Device Status	States	Global Alerts/Warning/Message/Workflow
Status	Ok/Error	Alert
USB Bridge USB Type	[Device USB Type]

4.24 Video Wall Processor

Video Wall Processors are expected to be able to report whether they can be seen from the processor, but depending on the Processor, you can track each screen’s health state, and the order in which your displays are connected to the Video Wall Processor.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting

4.25 Wireless APT

Wireless APT (Access Point Transceiver) can monitor if the device no longer is accessible by the processor, or for portable Wireless APT units, report back on battery states, and whether they are charging or not.

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Table State	Online/Offline	Alert/Troubleshooting
Active State	Active/Inactive
Mute State	Mute/Unmuted
Charge State	Charging/Charged/In Use
Battery Level	[0.00->1.00]	Message
Dock State	Docked/Undocked

4.26 Wireless Sharing

Wireless Sharing enables you to take advantage of signals like resolution, HDCP State, and the portable devices to share, you can get battery states.

Device Status	States	Global Alerts/Warning/Message/Workflow
Auto Switch Status	Enabled/Disabled
Automatic Routing	On/Off
HDCP State	Enabled/Disabled
Resolution	1920x1080/0x0/etc.
Sync State	Connected/Disconnected
IP Table State	Online/Offline	Alert/Troubleshooting
Output Source	[Output Source Name, Eg. Splash Screen, Left Display ]
Wired Input State	Connected/Disconnected
Wireless Input State	Connected/Disconnected
Active State	Active/Inactive
Mute State	Mute/Unmuted
Charge State	Charging/Charged/In Use
Battery Level	[0.00->1.00]	Message
Dock State	Docked/Undocked

       |

5.0 MS Teams Integration

Introduction

Connecting your pivot integration with your MS Teams Room devices by installing the Azure Monitoring Agent, your Workspace and Exchange services, you get the full suite of monitoring with the addition of the pivot workflows and analytics all from one tool.

5.1 MS Teams Rooms (Windows)

Your MS Teams Room Devices, whether it be the UC Engines, NUCs, or other certified Rooms device, you can see the following signals

Device Status	States	Global Alerts/Warning/Message/Workflow
Activity State	idle/busy
Alias	[Email Address]
App Version	4.17.51.0
Available App Version	Not Available	Message
Available Company Portal Software Version	Not Available
Available Firmware Software Version	Not Available
Available OS Version	Not Available
Display Name	[Display Name]
Exchange status	Connected/General Error	Alert
Hardware Checks	Pass/Fail Alert
Network status	Healthy/Unhealthy	Alert
OS Version	Windows [Version] (10.0.22621.2134)
Signin status	Healthy/Unhealthy Alert
Teams Signin status	Healthy/Unhealthy Alert
Teams Camera status	Healthy/Unhealthy	Alert
Teams Conference Microphone status	Healthy/Unhealthy	Alert
Teams Conference Speaker status	Healthy/Unhealthy	Alert
Teams Content Camera status	Healthy/Unhealthy	Alert
Teams Default Speaker status	Healthy/Unhealthy	Alert
Teams Front of Room Display status	Healthy/Unhealthy	Alert
Teams HDMI Ingest status	Healthy/Unhealthy	Alert

5.2 Touch Panel for MS Teams Rooms (Windows)

Touch Panels utilized by the MS Teams for Windows clients. Many signals are unknown as Microsoft is looking to update/gather these signals at a later date.

Device Status	States	Global Alerts/Warning/Message/Workflow
Activity State	unknown
Alias	[Email Address]
App Version	4.17.51.0
Available App Version	4.17.51.0	Message
Available Company Portal Software Version	Not Available
Available Firmware Software Version	Not Available
Available OS Version	Not Available
Company Portal Software Version	5.0.6061.0
Display Name	[Display Name]
Exchange status	unknown
Firmware Software Version	4.3.0.406188
Hardware Checks	unknown
Network status	Healthy/Unhealthy
OS Version	Windows [Version] (10.0.22621.2134)
Signin status	unknown
Teams Camera status	unknown
Teams Conference Microphone status	unknown
Teams Conference Speaker status	unknown
Teams Content Camera status	Hunknown
Teams Default Speaker status	unknown
Teams Front of Room Display status	unknown
Teams HDMI Ingest status	unknown
Teams Signin status	unknown

5.3 MS Teams Rooms (Android)

MS Teams for Android devices have many signals as unknown for the time being. Microsoft is looking to update/gather these signals at a later date.

Device Status	States	Global Alerts/Warning/Message/Workflow
Activity State	unknown
Alias	[Email Address]
App Version	4.17.51.0
Available App Version	4.17.51.0	Message
Available Company Portal Software Version	Not Available
Available Firmware Software Version	Not Available
Available OS Version	Not Available
Company Portal Software Version	5.0.6061.0
Display Name	[Display Name]
Exchange status	unknown
Firmware Software Version	4.3.0.406188
Hardware Checks	unknown
Network status	Healthy/Unhealthy
OS Version	Windows [Version] (10.0.22621.2134)
Signin status	unknown
Teams Camera status	unknown
Teams Conference Microphone status	unknown
Teams Conference Speaker status	unknown
Teams Content Camera status	unknown
Teams Default Speaker status	unknown
Teams Front of Room Display status	unknown
Teams HDMI Ingest status	unknown
Teams Signin status	unknown

5.4 Touch Panel for MS Teams Rooms (Android)

Touch Panels utilized by the MS Teams for Android clients. Many signals are unknown as Microsoft is looking to update/gather these signals at a later date.

Device Status	States	Global Alerts/Warning/Message/Workflow
Activity State	unknown
Alias	[Email Address]
App Version	4.17.51.0
Available App Version	4.17.51.0	Message
Available Company Portal Software Version	Not Available
Available Firmware Software Version	Not Available
Available OS Version	Not Available
Company Portal Software Version	5.0.6061.0
Display Name	[Display Name]
Exchange status	unknown
Firmware Software Version	4.3.0.406188
Hardware Checks	unknown
Network status	Healthy/Unhealthy
OS Version	Windows [Version] (10.0.22621.2134)
Signin status	unknown
Teams Camera status	unknown
Teams Conference Microphone status	unknown
Teams Conference Speaker status	unknown
Teams Content Camera status	unknown
Teams Default Speaker status	unknown
Teams Front of Room Display status	unknown
Teams HDMI Ingest status	unknown
Teams Signin status	unknown

6.0 Webex Control Hub Integration

Introduction

pivot provides a comprehensive solution for seamlessly integrating Cisco RoomOS devices into the pivot platform. By leveraging the power of Webex API, you can effortlessly upload device logs and extract essential data to enhance monitoring, configuration, and troubleshooting processes. This section outlines the signals for Webex Control Hub, empowering your teams and clientele to efficiently manage day-to-day workflows with real-time insights.

Note: For Webex Control Hub integration, the signals listed in this document complement the existing Crestron Signals, enabling a seamless combination of monitoring capabilities for diverse device environments.

6.1 Webex Codec

Device Status	States	Global Alerts/Warning/Message/Workflow
Active Calls	0/1/2/etc.
Audio Microphone [##] Connection	Connected/Disconnected
Audio Microphone [##] Mute	On/Off
Audio Microphones Mute	On/Off
Audio Output HDMI [##] Mode	On/Off
Audio Volume	0/25/63/etc.
Bookings Availability	Free/Booked until [Timestamp: YYYY-MM-DDTHH:MM:SSZ ([time zone])]
Call Duration	0/21:42/etc.
Call Status	Connected/Not Connected
Call Type	Unknown
Camera [##] Connection	Connected/Not Connected
Diagnostic [1-5]	String reporting the diagnostic
Display Name	[Friendly Display Name]
DNS Primary	8.8.8.8/etc.
DNS Secondary	1.1.1.1/etc.
Email	[full email address]
Gateway	192.168.0.1/etc.
IP Address	192.168.0.23/etc.
IP Table State	Online/Offline	Alert
MAC Address	AA:BB:00:11:EE:FF/etc.
Macros Active	0/1/2/etc.
Macros Crashes	0/1/2/etc.
Macros Running	0/1/2/etc.
Presence Detected	Yes/No
Product	[Product Name]
Proximity Services Availability	Available/Unavailable
Serial Number	FOC1234ABCD/etc.
Software Display Name	RoomOS 12.1.1.1 1234abcd123
Software Release Date	YYYY-MM-DD
Software Version	ab12.1.1.1.1234abcd123
Standby State	Awake/Halfawake
Subnet Mask	255.255.255.0/etc.
System Uptime	DD days HH hours MM minutes SS seconds
Video Input [##]	[Device Type], [Connected/Not Connected]
Video Input [##] Horizontal Resolution	0/1920/etc.
Video Input [##] Refresh Rate Resolution	0/30/60/etc.
Video Input [##] Vertical Resolution	0/1080/etc.
Video Monitors	Single/Double/etc.
Video Output [##]	[Device Type], [Connected/Not Connected]
Video Output [##] Horizontal Resolution	0/1920/etc.
Video Output [##] Refresh Rate Resolution	0/30/60/etc.
Video Output [##] Vertical Resolution	0/1080/etc.
Video Output HDMI Passthrough	Inactive/Active

6.2 Webex Navigator and Room Scheduler

Signals received from the Webex Navigator (Touch Panel or Room Scheduler)

Device Status	States	Global Alerts/Warning/Message/Workflow
IP Address	192.168.0.23/etc.
IP Table State	Online/Offline	Alert
MAC Address	AA:BB:00:11:EE:FF/etc.
Product	Cisco Room Navigator/etc.
Software Version	ab12.1.1.1.1234abcd123

7.0 Zoom Integration

Introduction

Connecting your Zoom rooms into pivot allows pivot to pull the Zoom API to utilize the full extent of the Zoom API and issues provided by Zoom, as well as utilizing the custom rules that pivot provides, and of course the workflows and additional integrations to give you a full understanding of your rooms.

7.1 Zoom Computer

Device Status	States	Global Alerts/Warning/Message/Workflow
All Issues	[Description of all issues present]	Alert/Warnings
Alert Issued	[Description of Alert]
App Version	5.10.6 (1421)
Device System	[Operating System]
Health	Healthy/Critical
IP Address	xxx.xxx.xxx.xxx
Meeting Status	In Meeting/Available
Network Connection	Online/Offline	Alert

7.2 Zoom Controller

Device Status	States	Global Alerts/Warning/Message/Workflow
App Version	5.10.6 (1421)
Device System	[Operating System]
IP Address	xxx.xxx.xxx.xxx
Network Connection	Online/Offline	Alert

8.0 Errors

Frequently Reported Errors

Problem	Feedback	Steps to Resolve
Failed to Upload	AWS Permission Failure	Check your Access Key and Secret Key is correct.
Failed to Upload	AWS Permission Failure (cont.)	Reach out to your pivot Integration Specialist to check if Access Key and Secret Key are still active
Failed to Upload	Accepting Logs but not updating in pivot	Check over Log File Name and Content are correct and Monitoring ID matches with what is in room
Failed to Upload	Accepting Logs but not updating in pivot (cont.)	Check to see if you are sending logs to either Staging or Production, and you are viewing the same web page
Device not Reporting Correctly	Device is not Reporting as you would expect	Check over logs and manually check the most recent log that was sent
Device not Reporting Correctly	Device is not Reporting as you would expect (cont.)	Check if logs keep ‘swapping’ values quickly, and ensure that the timestamps are accurate